FAQ

How often and how should I use SAMRU Products?

The amount of product that should be used varies from person to person. SAMRU's products are much more concentrated than cheap drugstore products. This means that less is more! This is one of the benefits of SAMRU's high quality products.

How can I use the products to make them work better?

Daily use is the key. However, you must be very careful, as overuse can be harmful. Proper use of these products by the instructions for use is the best way for the products to work well. We recommend you research the product and verify the proper use method alternatively please see instructions of use on each product.

Why is the Volumising Dust bottle not full?

There is 20g in every bottle advertised but this amount only fills half of the bottle. We have left some space in the bottle to make the application easier for you.

I want to cancel/change my order

We are only able to cancel or amend orders before they have been shipped. Sorry, we know that this is not ideal and we are looking into providing this in the future, but for now - please return any items you no longer wish to keep by ensuring no security seals are broken or damaged as this will invalid your rights to a refund.

Please follow our refund process https://www.samru.co.uk/returns

The product I require is out of stock. Can I pre-order my product with SAMRU?

Of course! Although we aim to replenish our stock within 10 working days, we are happy for you to pre-order any items that you may need.

Please email us at contactus@samru.co.uk advising us of the products you require and we'll reply back with the procedures for pre-orders.

Does SAMRU Products offer larger sizes in their advertised range?

Yes we do. We have a selection of products where you are able to request larger sizes for purchase. Currently this is on Pre-Order only. We at SAMRU Products are working extremely hard to bring larger sizes from our most popular range as a permanent line in the near future.

To order larger sizes of selected products please email us at contactus@samru.co.uk advising us of the products you require and we'll reply back with the procedures for pre-orders.