DELIVERY

We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 5 working days of your order. However we reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility. Any orders from outside of the United Kingdom may take longer to reach you.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, by email at returns@samru.co.uk, of the problem within 14 working days of the delivery of the goods in question.

We shall deliver the goods to you within 5 working days (‘the long delivery date”) of the date on which you ordered them. If we do not so deliver the goods by the delivery date then the sale is cancelled and we shall return all monies paid by you to us under the contract of sale but, notwithstanding , shall have no liability to you for the return of monies or otherwise unless you notify us in writing at our contact address of the non-delivery within 14 days from the long delivery date.

Our products are delivered by Royal Mail - the charges applied for delivery of goods is made up of the shipping cost and handling fee.

Example: For our Standard Royal Mail (Not Tracked) is priced at £3.99 which is the amount charged to a customer, aside from the order subtotal, this is to cover the shipping cost (£2.85) and handling fee (£1.14)

The handling fee covers the cost of fulfilling the given order, including storage costs, packaging, and the like. This fee is not charged per individual product but per order and is based on selection of delivery type.